Troubleshooting
When something does not work in Wundaly: your helper cannot see the studio, an email did not go, a shop will not go live, or a limit was reached.
My helper cannot see my studio#
Check that the connector is added and approved once. Start a new chat and ask: "What can you see in my workspace?" See connect your AI.
An email did not go out#
It is probably waiting in approvals. Nothing to customers goes out until you decide.
My shop will not go live#
Ask your helper to run the readiness check. It lists what holds the shop back, in the order to fix it. Only you can switch the shop live. See your shop.
A product will not go active#
Only a valid product can be active. Ask your helper to validate it: it names the problem and where it is.
A pack refuses a booking#
The pack may be used up, expired, or its payment past due. See packs and memberships.
I reached a limit#
Read plans and limits. Some limits are per day.