One yes before it goes out

There is a particular kind of nervous you feel when a helper that is very quick and very keen is let loose near your customers. It might write the loveliest email you have ever seen. It might also tell Mrs Visser her order shipped when it has not even been baked. In Wundaly, that email never leaves without you.

Drafts wait in a queue#

When your helper does something that reaches a customer, or changes something that matters, it does not just do it. It places the step in approvals and tells you it is waiting. You open the queue and see exactly what will happen: the words of the email, the invoice it belongs to, the booking it moves.

You can read it, change it, and then say yes. Only a person decides. A helper can ask for an approval; it can never grant one to itself. That is the whole trick, and it is a good one.

What typically waits#

An invoice email, a message about a moved booking, a signature request, a website publish. The details of what waits are on the approvals page, and the idea behind it is in You say yes.

A small habit that helps#

Pick a moment in the day for your yes. Many people take five minutes after the first coffee, and again before they close the laptop. Approvals do not expire in a way that surprises you, so there is no need to hover over them.

Every step leaves a note#

Alongside the queue there is an audit trail: what was done, when, and who approved it. It is append-only, so it cannot be tidied up afterwards, and you can filter it and export it as CSV. When a customer asks, "Did you ever send me that?", the answer is on record. See the audit trail.

Limits of the yes#

The yes protects the steps that go through approvals. It is not a promise that your helper understood you perfectly, so read the draft the way you would read a note from a new assistant on their first week: kindly, and with a pen.

And one honest point: which steps wait is decided by the workspace, not by the helper's good intentions. You can look at the list yourself, and you can set what each helper may touch in the first place. That second part is described in agents and permissions.

Why we built it this way#

Small studios live on trust. A customer who buys three mugs from you is buying from a person. Letting a helper speak in your name without you is a bigger step than most makers want to take, and they should not have to. So the helper does the typing, and you keep the signature.

If you want to see it before you ask for a place, the animations on how it works show an email waiting for its yes. They use made-up names and amounts. When you are ready, you can ask for a place.